Monitoring guest messages and making booking changes is almost entirely manual.
Guest Communications Private beta
Every guest conversation, handled.
Email, WhatsApp, SMS, and OTA message portals like GetYourGuide in one inbox — and Tourbo doesn't just reply. It makes the booking change, prices the charter, and offers the right upsell, pre- and post-booking.
Today, by hand
A date change that doesn't propagate to the OTA quietly breaks your cancellation windows.
Custom charter requests are slow and time-consuming to price.
What it does
Guest Communications, three ways.
One unified inbox
Email, WhatsApp, SMS, and OTA message portals like GetYourGuide — every pre- and post-booking conversation answered in one place, instead of five tabs and a personal phone.
Acts on the booking, not just the message
Connected to your OTAs and RMS, Tourbo can actually modify the booking — so a date change propagates everywhere it needs to and your cancellation windows stay intact.
Charters and upsells, end to end
It takes inbound charter inquiries from question to quote, and offers the right add-ons — park passes, upgrades, and cross-sells on the rest of what guests are doing in town.
Approval-first by design: Guest Communications drafts and prepares the work, but anything that changes a price, a booking, or a guest-facing message waits for your sign-off.
Guest Communications FAQ
Questions, answered.
Which channels does the unified inbox cover?
Email, WhatsApp, SMS, and OTA messaging portals such as GetYourGuide — the places guests actually reach you, pulled into one thread per guest so nothing is missed across tabs and devices.
Does it reply on its own, or do I approve messages?
You set the level. Tourbo can draft replies for your team to send, or handle routine conversations end to end within rules you define. Anything that changes money or a booking can be held for approval.
How does it stop a date change from breaking my cancellation window?
Because it's connected to your OTAs and RMS, a date change is applied to the booking itself and propagated to the channel it came from — rather than being answered in a message while the underlying booking, and its cancellation terms, silently fall out of sync.
Can it really price a private charter?
It takes the inbound inquiry, gathers the details it needs, and produces a quote based on your pricing logic — turning a slow, manual back-and-forth into a fast, consistent response while you stay in control of the final number.
Want Guest Communications for your operation?
It's in private beta for tour operators right now. Request early access and tell us how your team handles this today — we're onboarding in waves.